FAQs

Shipping

Where can I check my order status?

To track your order status, please visit the order confirmation page sent to your email or phone after checkout. After you get the tracking number, you can also check the status of your shipment by entering the tracking number on the "Track Your Order" page of our site.

How long until I receive my order?

Most orders within the United States arrive within 4-8 business days.

Do you ship to P.O. boxes, APO/FPO addresses, or international locations?

Currently, we do not ship to P.O. boxes or APO/FPO addresses.

What if my ordered item is backordered?

If an item is on backorder, it will be shipped as soon as it becomes available. You will be notified by mail or email regarding any delays.

Can I delay shipment of my order?

For any shipment delay requests, please contact our Customer Service Center for assistance.

About Tax

Product prices are tax inclusive and no additional tax is required.

Payment

How can I pay for my order?

Payment can be made at checkout using PayPal and Credit/Debit Cards.

When will my payment be charged?

Your payment method will be charged immediately upon checkout.

Why is my payment method not working?

Please ensure correct entry of billing address. Some cards have spending limits, consider notifying your bank for large purchases.

What information is required at checkout?

Our checkout is easy, fast, and secure. Simply provide your shipping address and payment method for a smooth checkout process.

Returns

How do I initiate a return or replacement?

To qualify for a return, ensure the item is unused, in original condition, and returned within 30 days of delivery. Original packaging must be intact. Returns are not accepted after 30 days.

How do I obtain a return form?

Once your return request is approved, we will provide a refund address and downloadable/printable return form for your package.

What is the status of my refund?

Refunds for returned items are processed within 1-3 business days upon receipt. Funds will be credited back to the original payment method.

Can I cancel or modify my order?

To cancel or modify your order, reply to the order confirmation email or contact us directly.

Is there a restocking fee or return shipping charge?

No, we do not charge restocking fees or return shipping charges.

Support

How can I reach customer service?

If you still need assistance, simply contact us.

Do you charge sales tax?

No, we do not charge sales tax.

What is your privacy policy?

Your privacy is paramount to us. Refer to our privacy policy for further details.